Welcome to Clarity Medical! Please come ten minutes early. New patients are required to provide current photo ID (eg. Drivers licence, passport) when you first register with us (you don’t need to bring it every time). Please also bring your Medicare card if you’ve got one. We’d also love you to fill in our new patient registration form either online (link here) or when you arrive.

Everyone at Clarity Medical is committed to providing you with the best care we can. We don’t rush patients out the door to make sure you feel heard and your care needs are met- this means we see less patients throughout the day than a bulk billing clinic would be able to sustain. We keep our equipment up to date and hire experienced staff who we pay above the minimum requirement due to their high skill levels.

As such, Clarity Medical is a fully private clinic and there will be an out of pocket fee for all of your appointments with us so we can continue to provide you with an excellent level of care.

Fees must be paid on the day of the appointment. You will not be able to see the doctor or book a further appointment at the clinic until all fees have been paid up to date.

We see ALL patients, regardless of whether you have Medicare or not. Everyone is welcome! Having a Medicare card means you will be eligible for a rebate for certain types of appointment. Without a Medicare card, your insurer may cover some of the costs of the appointment for you. Please do speak with your own insurer about this. We cannot provide information on what your insurer will or will not cover.

After you have a test that your GP has referred you for, the results will go directly to that GP usually in a few days to a few weeks depending on the nature of the test. If the results are marked by the doctor as abnormal, you will require an appointment with your GP to discuss them. We will let you know this is the case by text message. We ask that you please book into see your GP within 2 weeks to discuss them. Our receptionists and nurses can not give you abnormal results unless they have already been discussed with the doctor. 

It’s always helpful to have notes from your previous clinic so we can get to know you better. Please speak to reception about this-  they will give you a form to fill out that we can send to your previous clinic. There is usually an out of pocket cost to you from that clinic to release the records to us.

Home visits are possible. This is at the discretion of the doctor. There is a flat fee for this service of $350 per visit.

We understand that important things come up that are often out of your control. We kindly request that you give us at least 2 hours notice for all appointments and 24 hours for all procedures –  this gives us time to reallocate your appointment to someone else in need.

If you do not turn up to your appointment there will be a charge to you of $50. You will be unable to book further appointments at the clinic until all fees have been paid. The above cancellation fee will also applies to appointments cancelled with less than 2 hours notice.

In the event of a medical emergency, please call 000 or present to your nearest Emergency Department.

The closest public Emergency Department to Clarity Medical is The Alfred, 55 Commercial Road, Melbourne VIC 3004

If you need to see a GP out of hours, please contact the out of hours doctors service Doctor Doctor on 132 660.

At Clarity Medical we understand that disability can be both visible and not visible. Everywhere in the clinic is wheelchair accessible including the restroom. Please let us know before your appointment or at the time of (whatever you feel more comfortable with) if you need somewhere quieter to sit. Reception can also give you advice on when the more peaceful times to come are in the week if that would be helpful to you.

We highly value your input at Clarity Medical as we are dedicated to continually improving our quality processes. We welcome your feedback on both our strengths and areas for improvement. Please feel free to reach out to our practice manager, Anastasia, either by phone at 03 98287570 or via email at manager@claritymedical.com.au to share your thoughts or address any concerns or complaints.

If you feel that your complaint hasn’t been addressed appropriately, you have the option to contact the Health Complaints Commissioner online at https://hcc.vic.gov.au/make-complaint or via telephone on 1300 582 113.